Terms and conditions

Service conditions 

  • Tours are subject to availability.
  • Prices can be subject to change without prior notice.
  • Rates and conditions may vary according to the type of Tour and the number of people.
  • Rates in USD may vary based on local currency conversion.
  • Rates are expressed in US Dollars and do not include taxes. Non Chilean resident tourist do not have to pay taxes if they pay in US Dollars.
  • The reservation is effective when you receive email confirming the date, after we’ve received and verified the payment.
  • All pick up and drop off locations and times published are an estimate only and are subject to change at short notice.
  • Itineraries may vary because of weather conditions or natural disasters.
  • It is not allowed to take any tour any tour under the influence of alcohol or any state that may disturb other passengers. We have the right to cancel the reservation without refund.

 

Cancellation Policy


  • We only accept date changes or cancellations made at least 2 days in advance for half day tours and 7 days in advance for trekking, volcanoes ascension and full day tours. No refunds are available after this time.
  • In case of cancellation:  30 days before the date of the activity, we will make a full refund minus the 6% of administrative expenses. Between 30 and 15 days before the date of the activity, we will make a 75% refund of the total amount.  Between 15 and 2 days before the date of the activity, we will make a 50% refund of the total amount.
  • Every change of date will be subject to availability.
  • For cancellations made by Black Llama for reasons of force majeure (weather conditions, closed roads or natural disasters), 100% of the reservation will be refunded.

 

Payment Methods

  • Chilean bank account transfer
  • Paypal
  • The reservation is effective when you receive the email confirming the date, after we’ve received and verified the payment. If you experience an error during the payment process, Black Llama Tours will assist you in solving the problem.
  • Payment of Services costs constitute your acceptance of the above exclusions of liability provision.


Privacy Policy


  • By submitting personal information, the user allows Black Llama Tours to make use of it.
    Personal information is only needed to provide users with services and record information about their preferences.
  • When making a reservation, the user will enter to the PayPal service which will ask for payment information in a secure environment.
  • We will never ask for your password or credit card number, either via e-mail or phone.
  • Confirmation or Payment of Services costs constitute your acceptance of the above exclusions of liability provision.

 

Doubts? 
Get in contact with us using the contact form